FAQ

Q1.Are you a Manufacturer or Merchant ?

A. KRM Scientific Works are a bonafide manufacturers of widest range of Microsocpes, Equipment, Apparatus, Models, Kits, Demonstration units, Charts etc for Schools, Colleges, Medical Colleges, Hospitals, Clinics, Engineering Colleges and Universities etc.

Q2. How can I place an order on "My Target Prices" ?

A. We at KRM Scientific Works give a unique facility to our clients to place orders at their own target prices for the items they require. After having your target prices our pricing department does all the backward calculations in order to achieve your target prices exactly or as closely as possible. For utilizing this facility simply give us your list with recommended target prices. The pricing department will revert back to you within no time.

Q3. How can I have a Performa Invoice/ Quotation from KRM Scientific Works ?

A. You can have the pricing either by giving us the list of your requirement by Fax or email. Email is preferred as it is fast, clear and easier to process. You can also prepare order/ requirement list directly from our site(under renovation yet). Important While asking for a quote please do mention the quantity, destination/port and mode of shipment. Without this information we may not be able to process your requirement list.

Q4. Can I have free samples of Products ?

A. Samples are given free to our regular clients having business exceeding US$10,000.00 in a financial year. For regular clients having smaller size business the sample are free only the shipping cost is borne by the client. For first time or occasional clients the samples are sent on payment of full cost of samples and shipping. But the cost of sample is deducted from the amount of final order in any case. Thus Samples are free.

Q5. Can you quote for or manufacture products which are not listed in your Online Catalogue or PRINTED DATABASE ?

A. Yes, we do supply items which are not listed in Online Catalogue or PRINTED DATABASE. These products are made as per your or End-user's specification, need and design. We can change the present specifications, design and parameters of our products to suit all tenders & requirements. Generally no development charges are levied. We appreciate your providing us sample, photograph or catalogue in case of tailor made items required by you, in absence of these, a detailed specification and purpose of item will help us to manufacture the item for you. For developent or enquiry of any product not mentioned in our database please contact directly.

Q6. What is the minimum order that you ship ?

A. We at KRM Scientific Works are committed to Total Client Delight .So there is no order limit, we supply order as less as US$ 25.00. But to defray high overheads for orders less than US$ 1000.00 a minimum handling charge of US$ 25 to US$75.00 is charged. Any order above US$ 1000.00 does not attract any handling charges.

Q7 What options do I have for paying freight charges ?

A. The Proforma Invoice is made as per the instructions of client such as C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board. In FOB shipments we can ship by the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode (freight payable at destination by the consignee) for destinations which have facility for this mode. Otherwise we request the client to remit the freight after preparing the shipment and having exact freight charges from the concerned airlines, then the shipment is effected PREPAID. Small or sample shipment can also be sent on freight collect basis as per the arrangement of client with Courier Companies such as ARAMEX, DHL and FEDEX etc. (For this you must provide us your account number with the nominated Courier Company.)

Q8.Which modes of shipment are employed ?

A. The shipments are effected by the most convenient manner after evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. For example small and sample shipments are sent by Courier (DHL, ARAMEX, UPS, FEDEX, SKYCOM) or EMS (SPEEDPOST) or REGISTERED MAIL/POST. Medium size and high price to weight ratio goods are sent by Airfreight. Large size and low price to volume ratio goods are shipped by Sea freight.

Q9. How can I pay for my order ?

A. We accept orders above US$5000.00 with Irrevocable Documentary Letter of Credit as per mutually agreed terms payable at sight. For orders less than US$5000.00 the payment can be made by duly signed Traveler Cheques, Swift/ Wire transfer (telegraphic transfer) and demand drafts. Special cash discount of 4% is given on orders in which payment is made by Swift/ Wire transfer(telegraphic transfer).

Q10.What currencies I can pay in ?

A. We prefer dealing in United States Dollars, Euros, Sterling Pounds. But dealing in other currencies can also be considered if necessary to do so.

Q11. What warranty I get on Products ?

A. Every product from KRM Scientific Works has a warranty for one year from date of shipment against manufacturing faults. Any damage or malfunction must be reported to us within 10 days of receipt of goods.

Q12. How can I get goods with my company logo on the Products ?

A. All orders can be supplied with the goods having your logos if required. For this a graphic file either in .jpg or .gif extension will be required which can be sent by email. There is no extra cost for this facility.

Q13. Do you have ISO, CE Approvals?

A. Yes, KRM Scientific Works are An ISO 9001:2000 Certified Company.

Q14. What about Packaging for Consignment?

A. Each item is packed in polythene bag or Bubble sheet and put in Sturdy strong corrugated cartons & then finally placed in AIR/SEA Worthy Outers/Cases/Cartons. Waterproof polythene lining is put For protection from dampness. After this the outer is stripped from All sides using corner reinforcing bands to prevent damages.

Sufficient cushioning with Styrofoam flakes/balls/sheets wherever Required to save from any damage. Laboratory Glassware are Given special attention.